FAQs

What is the difference between a Registered Nurse, a Podiatrist or a nail salon when it comes to nail and foot care?

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A nail salon is strictly for healthy individuals looking for aesthetic maintenance and relaxation. Salons routinely use foot-soaking tubs, which can soften and tear fragile skin, creating entry points for bacteria. They are legally and technically untrained to manage medical conditions. If they accidentally nick a diabetic client or someone on blood thinners, it can lead to a severe, slow-healing ulcer.

A podiatrist a qualified health professional who diagnoses and treats complex diseases and structural deformities of the foot and ankle. While they can perform basic nail care, their main role is advanced intervention. They can diagnose the cause of foot pain, prescribe medications, design orthotics for alignment issues, and treat deep wounds or ulcers. They are trained to perform invasive soft tissue procedures like partially or fully removing ingrown toenails under local anaesthetic.

A registered nurse bridges the gap between a nail salon and a podiatrist, with further training to provide specialised preventative care for vulnerable population (like older adults or people with diabetes, neuropathy or poor circulation). They perform non-invasive nail trimming, reduce thickened nails, and safely manage dry skin, corns and calluses. Before trimming, a nurse conducts an assessment to check circulation and sensation. They use a sterile ‘waterless’ technique to keep the skin barrier intact, and follow strict hospital-grade sterilisation protocols.


What is the difference between the standard and diabetic nail services?

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All nail and foot care treatments with ClearStep Health include pre-treatment assessment, safe ‘waterless’ technique, and use of medical-grade, sterilised podiatry instruments. The safety of every client is paramount.

For diabetes specific treatments, the primary goal is to prevent skin breakdown, ingrown toenails and ulceration which can lead to serious complications such as deep tissue infection, cellulitis, bone infection, gangrene, sepsis, or lower limb amputation. An initial consultation to conduct a thorough assessment that follows the New Zealand Society for the Study of Diabetes (NZSSD) foot screening and risk stratification tool. This evaluates 5 core clinical areas: neuropathy, pulses, previous history, foot deformity and ability to self care. A risk level is established to guide treatment and refer appropriately for any issues that may be raised.

Our Diabetic foot care and nail appointments are longer and priced differently because they are a specialised clinical intervention. Each session includes a mandatory vascular and neurological assessment, meticulous waterless medical grooming using autoclaved instruments, and ongoing preventative monitoring designed specifically to protect against serious diabetic foot complications


Should my cuticles be pushed back? What about feet soaking? Straight vs curved nail trimming?!

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Several typical nail treatments performed for cosmetic neatness or relaxation can be harmful for vulnerable, high risk feet such as people with diabetes.

For these higher risk popluations, cuticles should not be trimmed as they act as the body's natural seal against infection.

Prolonged soaking causes the skin between the toes to become soggy, white, and fragile. This breaks down the skin barrier, creating an easy entry point for bacteria and fungal infections. Foot soak tubs are a breeding ground for pathogens that can easily pass from client to client without strict hospital grade cleaning and disinfecting between clients.

Straight toenail cutting leave the corners at 90 degrees (rounded off with a file so the point is no longer sharp). This ensures the toenail grows forwards, preventing skin folding over the edge of the nail and stopping sharp corners piercing the skin (ingrown toenails). Curved nail cutting is best left for fingernails!


Do you only offer mobile services? How does this work?

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We currently provide mobile-only foot and nail care throughout the New Plymouth — Taranaki area. If you live on the outskirts of the city or a little further into Taranaki, please send us a message so we can discuss extending our service area to include your location.

When booking, select the zone closest to your address to see available appointment times for your area. We group these suburbs together because they form a connected part of the city with easy travel between each neighbourhood. This helps us offer reliable appointment times, shorter travel windows and more flexible mobile visits, If you don’t find a suitable slot, contact us and we’ll try to arrange a day or time that works better for you.

We’ll update our services and treatment-location options as new areas and appointment types become available.

Weekend and evening appointments are made available where possible. There is no extra charge for this.


Are your prices inclusive of GST? What are the payment options?

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Yes — all prices include GST. You’ll get a receipt on the day. Fees cover travel, review of your intake forms, assessments, consumables, sterilised medical instruments, treatments, wound care, and any referrals.

Discounted rates available for people with diabetes already established as high risk under Foot Protections Service, Work and Income Community Service Cards, and returning patients within 4 weeks.

We have easy secure bank to bank payment options through your phone banking app, or contactless card payments.

Cash payments can be accepted however are not preferred.


How often should I be getting my nails trimmed?

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Everyone is different and will have different needs based on their nail assessment. Some people may require more frequent nail maintenance to ensure comfort and prevent injury, others may only need routine nail care a few times a year. During your appointment, care goals and treatment plans will be discussed to best suit your needs. Rebooking on the day or popping onto our recall system can ensure you stay up to date with your nail care.


What is your cancellation policy?

How can I contact you?

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A cancellation link can be found in the confirmation email for your booking - click this to cancel your booking at least 24hrs before your appointment.

If you’ve lost your email or can’t find the link, that’s ok. Please email the clinic at reception@clearstephealth.co.nz or call/text 02904577937

You can also send a message through the website enquiry form

We respond quickly to messaging and will get back to you within one business day